1. Who can access the Registry?

   Provided that the facility is a licensed subscriber and the user has been given an authorized Username and Password, the Registry can be entered.

2. Can the records be accessed from another hospital?

   Provided that facility is a licensed subscriber and the user has an authorized Username and Password, the Registry can be accessed. If a single access is required from a non-licensed subscriber facility, a one-time unique Username and Password access code will be given by the suscriber facility.

3. Why can't a user login?

   The Username and Password are both case sensitive. If still unable to login, please contact Gateway at 1-888-384-7476

4. Why doesn't the Advance Directive show up?

   The Registry will only contain Advance Directives that have been received and scanned. The hardcopy may still be in the patient's file, in transit or you have typed in the wrong patient's unique identifier.

If you have a question that is not addressed on this page, please send e-mail to ADR technicians. .